FAQ
Frequently Asked Questions (FAQ)
We’ve compiled answers to some of the most common questions our customers ask.
1. Orders & Payments
Q: How can I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You can pay securely online through multiple payment options.
Q: What payment methods do you accept?
A: We accept Debit/Credit Cards, Net Banking, UPI, and popular Wallets. (Cash on Delivery may be available in select locations.)
2. Shipping & Delivery
Q: How long does delivery take?
A: Orders are usually delivered within 5–10 business days, depending on your location.
Q: Do you offer international shipping?
A: Currently, we ship only within India.
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking number via email/SMS to monitor your package.
3. Returns & Refunds
Q: What is your return policy?
A: You can return eligible items within 7 days of delivery, provided they are unused and in original packaging.
Q: How do I request a return or refund?
A: Contact our support team with your order details, and we’ll guide you through the process.
Q: How long will it take to receive my refund?
A: Approved refunds are processed within 7–10 business days to your original payment method.
4. Products & Quality
Q: Are all your products authentic and quality-checked?
A: Yes, every product is carefully sourced and checked for quality before shipping.
Q: What if I receive a damaged or wrong item?
A: Please contact us within 48 hours with photos/videos, and we’ll arrange a replacement or refund.
5. Support
Q: How can I contact customer support?
A: You can email us at support@harmun.in or harmun.work@gmail.com during working hours.
Q: When can I expect a response from your team?
A: We usually respond within 24–48 business hours.